2 Peachtree Street, NW, 33rd Floor
Atlanta, Georgia 30303
1-866-552-4464 (Option 4)
Senior Medicare Patrol (SMP)

SMP Logo

Each year, billions of dollars are lost to Medicare and Medicaid programs due to error, fraud, and abuse.  SMP projects are dedicated to promoting consumer awareness, preventing elder victimization, and working to implement community partnerships to prevent Medicare and Medicaid fraud, error, and abuse.  The GeorgiaCares SMP project encourages Georgians to take an active role in protecting health care for current and future generations.  Our message is simple: Protect, Detect, Report.

Protect yourself from Medicare errors, fraud, and abuse

Protecting your personal information is the best line of defense in the fight against health care fraud and abuse. Every day, consumers get ripped off by scam artists. You can make a difference!

Here are some ways to take an active role in protecting your health care benefits:

  • Treat your Medicare, Medicaid and Social Security numbers like a credit card number. Never give these numbers to a stranger.
  • Remember, Medicare doesn’t call or visit to sell you anything.
  • Don’t carry your Medicare or Medicaid card unless you will need it.
  • Record doctor visits, tests and procedures in your personal health care journal or calendar.
  • Save Medicare Summary Notices (MSNs) and Explanations of Benefits (EOBs). Shred the documents when they are no longer useful.

Detect potential errors, fraud and abuse

Even when you do everything right, there is a chance you could be a target of health care fraud. There are a lot of ways that your personal information can be used without your permission.

Here are some steps you can take to detect potential errors, fraud and abuse:

  • Always review your MSNs and EOBs for mistakes. Access to your current Medicare account is available 24 hours a day at www.MyMedicare.gov.
  • Compare your MSNs and EOBs to your personal health care journal to make sure they are correct.
  • Look for three things on your billing statement:
    1. Charges for something you didn’t get,
    2. Billing for the same thing twice, and
    3. Services that were not ordered by your doctor.

Report suspected errors, fraud and abuse.

If you suspect errors, fraud or abuse, report is immediately! You will protect other people from becoming victims and help to save your Medicare benefits.

Here are some steps you can take to report your concerns and abuse:

  • If you have any questions about information on your MSN or EOB, call your provider or plan first.
  • If you are not comfortable calling the provider or plan or you are not satisfied with the response you get, call the GeorgiaCares Senior Medicare Patrol.

Looking for more ways to join the fight against health care fraud? Become a GeorgiaCares volunteer. Contact GeorgiaCares today for more information on the SMP program or to find out about exciting volunteer opportunities.

SMP Video

“The strongest defense against crime is not law enforcement, it is informed citizens”
– U.S. Health and Human Services Secretary Kathleen Sebelius

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