2 Peachtree Street, NW, 33rd Floor
Atlanta, Georgia 30303
1-866-55AGING (option 4)

GeorgiaCares Program: State Health Insurance Assistance Program (SHIP) and Senior Medicare Patrol (SMP)

GeorgiaCares is a public-private partnership, administered by the Georgia Department of Human Services (DHS) Division of Aging Services (DAS). GeorgiaCares is a volunteer-based program that provides free, unbiased and factual information and assistance to Medicare beneficiaries and their caregivers with health and drug plans. GeorgiaCares is the State Health Insurance Assistance Program (SHIP) and Senior Medicare Patrol (SMP) for Georgia.

GeorgiaCares helps people with Medicare understand their benefits, make informed decisions about health care options and provide ways to protect themselves from Medicare fraud, error and abuse.

  • GeorgiaCares counseling services are free.
  • GeorgiaCares provides non-biased opinions.
  • GeorgiaCares is not affiliated with any insurance company.
  • GeorgiaCares does not sell or solicit any type of insurance.
  • GeorgiaCares counselors can help people with Medicare:
      • Understand your health plan choices
      • Enroll in a Medicare plan that meets your needs
      • Review Medicare Summary Notice(s)
      • Review Explanation of Benefits
      • Sort through medical bills and assist in filing Medicare claims and appeals
      • Help you apply for financial assistance programs to reduce Medicare out-of-pocket expenses

Local assistance is available for health insurance related issues including Medicare, Medicaid, prescription drug assistance programs, financial assistance programs, long-term care insurance and healthcare error, fraud and abuse. The GeorgiaCares program is statewide. Services are provided through ten (10) Area Agencies on Aging (AAA) and the Georgia Legal Services Program (GLSP) in the Atlanta metro area. For information on one-on-one counseling sessions or community education events in your area, call 1-866-552-4464 (Option 4).


How You Can Help

Volunteer Opportunities


Are you interested in helping seniors and individuals with a disability but feel like you don’t have enough time? GeorgiaCares has multiple volunteer opportunities to fit your busy schedule. You can make a difference for people with Medicare. Learn more about how you can help here.


Report Medicare Fraud


Medicare fraud results in higher healthcare costs for everyone. If you suspect errors, fraud or abuse, report it immediately by calling GeorgiaCares. You will protect other people from becoming victims and help to save your Medicare benefits. Learn more about preventing fraud here.

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Medicare Open Enrollment
October 15 - December 7
Medicare Open Enrollment is the annual opportunity for beneficiaries to review, compare, and enroll in Medicare health and drug plans.

2017 Medicare & You Handbook
The new Medicare & You Handbook is now available.

Medicare Open Enrollment Events
View the list of upcoming outreach events here.

G.R.E.A.T. Newsletter
October 2016  -  (Archive)

Medicare Current Beneficiary Survey (MCBS)
The MCBS is a study to learn more about people who use Medicare, in order for the Center for Medicare and Medicaid Services (CMS) and researchers to learn more about Medicare beneficiaries and their health care experiences. If you have been selected to participate in this study, you will be contacted to complete an interview. Participation is voluntary. Click here for more information.